ENRGI Fitness Terms, Conditions & Studio Policies
These Terms, Conditions & Studio Policies (“Terms”) apply to the website, mobile app, classes, memberships, purchases, and studio services offered by ENRGI Fitness LLC (“ENRGI Fitness,” “we,” “us,” or “our”).
Please review these Terms before making a purchase or participating. Any individual membership agreement, purchase terms, and required participation documents also apply. Nothing in these Terms limits rights that cannot be waived under applicable law.
1. Accounts & Eligibility
You must provide accurate account and contact information and keep it current. Protect your login credentials and notify us if you suspect unauthorized access.
Each participant must have their own account. Memberships and class credits are for the account holder unless expressly designated as a guest pass, gift, or other transferable benefit.
Participants must be at least 15 years old. Participants ages 15–17 must have parental or legal guardian consent and a participation waiver signed by their parent or legal guardian in person before attending.
All participants must complete the required participation documents before class.
2. Booking Windows
Unlimited memberships: Reservations open up to 10 days in advance.
4X Monthly, 8X Monthly, drop-ins, class packs, and intro trials: Reservations open up to 7 days in advance.
Reservations are subject to availability. A membership or class credit does not guarantee availability in a particular class, time slot, or instructor’s schedule.
3. Reservation Responsibility
You are responsible for managing your reservations, waitlists, and class cancellations through the ENRGI Fitness app or your online account.
This includes accidental bookings, overlapping reservations, multiple waitlists, and changes to your availability. These circumstances do not exempt you from the class cancellation policy.
Class cancellations must be completed through the app or your online account. Emails, voicemails, text messages, and social media messages do not constitute a class cancellation.
These class-cancellation procedures are separate from the membership-cancellation methods described below.
4. Waitlists
If a class is full, you may join its waitlist. When a spot becomes available, you may be automatically added and will receive an email notification.
Automatic additions may occur within the six-hour cancellation window, including overnight. By joining a waitlist, you agree to attend if added.
If you can no longer attend, remove yourself from the waitlist before a spot becomes available. Once added, the standard class cancellation and no-show policies apply, regardless of when you receive or read the notification.
5. Class Cancellations & No-Shows
Cancel at least six hours before the scheduled class start time to avoid a penalty. Cancellations made fewer than six hours before class are late cancellations.
4X Monthly, 8X Monthly, class packs, and drop-ins: A late cancellation or no-show forfeits one class credit.
Unlimited memberships and intro trials: A late cancellation incurs a $10 fee. A no-show incurs a $25 fee.
A late cancellation and a no-show fee will not both be assessed for the same reservation.
Any fee-waiver benefit expressly included in your membership agreement remains applicable under that agreement. A quarterly late-cancellation waiver does not waive a no-show fee unless expressly stated.
You authorize charges for applicable class cancellation and no-show fees to your payment method on file. Charges may be processed after the class.
6. Arrival, Check-In & Late Entry
First-time guests: Arrive at least 15 minutes before class and tell the front desk you are new so we can complete check-in, review any remaining paperwork, show you around, assist with equipment, and answer questions.
Returning guests: Arrive at least five minutes before class.
Check in with the front desk for every reservation. If you are taking consecutive classes, let the front desk know so both reservations can be checked in.
If you have not checked in two minutes before class, your reserved spot may be released.
Doors lock at the scheduled class start time. Late entry is not permitted. Calling or messaging the studio does not guarantee that your spot will be held or that you can enter after class begins.
7. Leaving Class Early
Plan to stay for the full class length listed on the schedule. If you need to leave early, notify your instructor before class begins and exit quietly to minimize disruption.
If you feel unwell or need assistance during class, alert your instructor immediately.
8. Class Environment & Safe Participation
ENRGI Fitness offers beat-based cycling, sculpt, strength, and combination classes. Classes may include rhythm-based choreography, cardiovascular intervals, resistance training, and floor exercises.
Heated Sculpt classes are heated to approximately 85°F. Strength classes are not heated.
Classes may include loud music, explicit lyrics, and changing or dim lighting.
Consult your healthcare provider before beginning a new exercise program. Notify your instructor before class if you require modifications or have an injury, illness, or sensitivity to heat, sound, or lighting that may affect participation.
Exercise within your abilities. You may reduce intensity, modify movements, or stop participating. Alert your instructor if you experience pain, dizziness, faintness, breathing difficulties, or other concerning symptoms.
Follow staff instructions and use equipment as directed. Report damaged equipment, hazards, injuries, and incidents promptly.
9. Footwear, Mats & Equipment
Outdoor shoes must be removed at the designated lobby entrance area.
Studio classes: Socks are required throughout class. Regular or grip socks are permitted. A mat is required; bring your own or rent one for $3, subject to availability.
Cycling classes: Appropriate cycling shoes are required. Rental shoes are available for $3, unless included in your membership or another expressly stated benefit.
Participants must be at least 4′11″ tall for cycling classes and must be able to achieve a safe fit on the bike. Staff may restrict participation if a safe setup cannot be achieved.
Rental equipment must be returned after use. Unreturned rental cycling shoes are subject to a $150 charge.
Return equipment neatly to its designated location. Stack weights with matching weights and keep them away from the walls.
10. Phones, Devices & Filming
Phones must be stored in lockers during class. Do not text, make calls, take photographs, or record during class.
Filming in the Studio requires prior permission from ENRGI Fitness management and must respect other participants’ privacy.
Participant filming and photography are not permitted in Cycle.
Contact management before class if you need an accommodation involving a device.
11. Conduct & Access to Services
Bullying, harassment, threats, discrimination, and disruptive or inappropriate conduct are prohibited.
ENRGI Fitness may refuse service, deny entry, remove a participant, cancel a reservation, or suspend or terminate an account or membership for violations of these Terms, safety concerns, misconduct, or other lawful reasons.
Any refunds and remaining payment obligations following termination will be determined under the applicable agreement and law. Termination does not automatically authorize forfeiture of amounts that must legally be refunded.
Nothing in this policy permits unlawful discrimination or limits legally required accommodations.
12. Membership Commitments & Renewal
Current membership options include:
4X Monthly: Three-month initial commitment.
8X Monthly: Three-month initial commitment.
Unlimited: Three-month or 12-month initial commitment, depending on the plan purchased.
Unless canceled in accordance with the applicable agreement and law, these memberships automatically renew month-to-month after the initial commitment.
Membership payments are billed monthly at the price and billing schedule disclosed when you enroll. A 12-month commitment is billed monthly unless your purchase agreement expressly states otherwise.
By enrolling in a recurring membership and providing the required billing authorization, you authorize recurring charges until cancellation becomes effective.
Monthly class credits reset with the membership billing cycle and do not roll over. Unused credits do not reduce the next payment.
Membership benefits, guest passes, rental inclusions, and fee waivers are governed by the terms of the plan purchased. Guest benefits do not otherwise make a membership transferable.
Older memberships remain subject to their original signed terms, except where applicable law requires otherwise. These website Terms do not retroactively replace an existing member’s agreed price, commitment, or contractual benefits.
13. Membership Cancellation & Renewal
After completing the initial commitment, you may request cancellation before the next billing date to prevent the next monthly renewal. No minimum advance-notice period is required.
You may also submit a request during the initial commitment to stop renewal when that commitment ends.
For memberships renewing monthly after the initial commitment, you may cancel a monthly renewal within three business days after it takes effect, as provided by New York General Business Law §624. Requests received after that period will stop the following monthly renewal.
Where a membership renews annually under an existing agreement, applicable statutory rights to cancel an annual renewal remain in effect, including the right provided by §624 to request cancellation within 15 business days after renewal.
Membership cancellation requests may be submitted through our website’s Contact Us form, by email to info@enrgifitnessstudio.com, by telephone, by mail, or in person. Provide your name and enough information to identify your membership.
Email is preferred so both parties have a written record, but it is not the only accepted method.
We will process cancellation requests no later than three business days after receipt and confirm the effective date. Processing time does not change the date your request was received.
Canceling class reservations, deleting the app, stopping attendance, or removing a payment card does not itself cancel a membership.
14. Voluntary Early Termination
If you choose to end a membership before completing its initial commitment for a reason that does not qualify for cancellation under applicable law or your agreement, ENRGI Fitness offers a voluntary early termination option for $300, to the extent permitted by law.
When this option applies and is completed, future membership installments after the agreed termination date will cease. The fee is not charged in addition to all remaining future installments. Previously incurred amounts remain payable.
No early termination fee applies to a cancellation for which applicable law requires cancellation without that fee. This option does not replace statutory cancellation rights.
Older memberships are governed by their original signed early termination terms.
15. Statutory Cancellation Rights
The following rights apply to covered health-club contracts under New York General Business Law §624 and override conflicting refund, commitment, or cancellation provisions.
CONSUMERS RIGHT TO CANCELLATION. YOU MAY CANCEL THIS CONTRACT WITHOUT ANY PENALTY OR FURTHER OBLIGATION WITHIN THREE (3) BUSINESS DAYS FROM THIS DATE.
For this initial cancellation right, the cancellation period runs from receipt of a copy of your written contract. Your individual contract or enrollment confirmation must identify the applicable date.
Notice may be sent by United States mail or email to ENRGI Fitness at the address or email listed below. Include your signed cancellation notice and the contract forms, membership cards, and other evidence of membership previously provided to you, as applicable. Initial statutory cancellations will receive a full refund within 10 business days after receipt of notice.
ADDITIONAL RIGHTS TO CANCELLATION:
You may also cancel this contract for any of the following reasons:
If upon a doctor’s order, you cannot physically receive the services because of significant physical disability for a period in excess of three months.
If you die, your estate shall be relieved of any further obligation for payment under the contract not then due and owing.
If you move your residence more than twenty-five miles from any health club operated by the seller.
If the services cease to be offered as stated in the contract.
We may request reasonable evidence supporting these additional cancellation grounds. Applicable refunds will be made within 10 business days after receipt of cancellation notice, subject only to deductions permitted by §624 for expenses incurred and services or goods used, completed, or retained.
The membership cancellation methods in Section 13 remain available. Nothing here limits additional rights provided by law.
16. Membership Freezes
Freeze requests are considered case-by-case for all recurring memberships, including during an initial commitment.
Medical issues, injuries, and significant personal circumstances may be considered. Travel and scheduling-related requests require individual approval.
Submit requests to info@enrgifitnessstudio.com at least seven days before the requested start date when possible. Unexpected injuries and emergencies may be considered on shorter notice.
Include the requested start date, anticipated return date, and general reason. Reasonable supporting documentation may be requested where appropriate; please do not send detailed medical records unless specifically needed.
A freeze is not effective until approved. We will confirm its dates and billing adjustments in writing.
During an approved freeze, membership billing and access pause. Any remaining initial commitment extends by the freeze’s length. Billing and access resume on the confirmed return date unless a different arrangement is approved.
A freeze does not eliminate previously incurred charges or replace a legal right to cancel. Existing members retain any freeze benefits provided by their original signed agreements.
17. Membership Changes
Submit plan-change requests at least seven days before the next billing date.
Changes generally take effect on the next billing date. Requests received fewer than seven days beforehand may take effect on the following billing date.
Upgrades may be approved during an initial commitment. Downgrades normally take effect after that commitment ends unless management approves an exception.
The new price, effective date, and any new commitment must be disclosed and accepted before the change is processed. A plan-change request does not automatically cancel or replace the current plan.
This notice period applies to plan changes, not statutory cancellation rights.
18. Payments & Failed Charges
Keep a valid payment method on file for recurring memberships and update it when needed.
If a payment remains unresolved for one day, booking access will be suspended until the account is brought current or another arrangement is approved.
Payment attempts may be retried. Suspension of booking access does not itself cancel the membership or resolve outstanding charges. Any continuing obligations remain subject to your agreement and law.
Contact us promptly if you believe a charge is incorrect. Nothing in these Terms limits your lawful right to dispute a transaction with your payment provider.
No separate $25 failed-payment or late-payment fee is imposed under these Terms.
19. Class Packs, Drop-Ins & Intro Trials
Prices, credit quantities, activation requirements, and expiration dates are disclosed at purchase. Review them before completing your transaction.
Class packs and drop-ins are nontransferable unless expressly stated otherwise. Expiration dates are not automatically extended because of nonattendance or canceled reservations, subject to applicable law and any approved exception.
Intro trials are available once per person, do not automatically renew, and are subject to the activation and duration terms disclosed at purchase. The booking, late-cancellation, and no-show rules in these Terms apply.
Monthly membership credits do not roll over. Complimentary guest passes must be used according to the membership terms under which they were issued.
20. Refunds, Retail Returns & Gift Cards
Except where required by law or expressly provided in your agreement, classes, class packs, memberships, and event tickets are non-refundable and nontransferable.
Unused classes, nonattendance, and partial billing periods do not ordinarily qualify for refunds. These rules do not override statutory cancellation or refund rights.
Unused retail items with tags attached may be exchanged or returned for store credit within seven days of purchase, or 14 days for online purchases. Discounted and final-sale items are excluded, except where applicable law requires a remedy.
Gift cards are not refundable or redeemable for cash except where required by law. Gift-card expiration and fee restrictions required by law apply. Promotional offers and complimentary credits are governed by their disclosed terms.
21. Schedule Changes & Studio-Canceled Classes
Instructors, class formats, times, and availability may change. An instructor substitution does not itself entitle a participant to a refund or exemption from the class cancellation policy.
If ENRGI Fitness cancels a class, any credit used for that reservation will be returned, and no late-cancellation or no-show penalty will apply.
Weather, emergencies, equipment issues, illness, and other circumstances may require schedule changes or temporary closures. Any membership adjustment will be handled under the applicable agreement and law.
Nothing in this section limits cancellation or refund rights arising from discontinued or substantially changed services.
22. Exercise Risks & Medical Emergencies
Physical activity involves risks, including falls, muscle strains, cardiovascular events, and other injuries. Participation is voluntary, and you should consider your health, experience, and ability when selecting and taking classes.
Follow safety instructions, use appropriate modifications, and report concerns promptly. Participation documents may contain additional acknowledgments.
If a medical emergency occurs, you authorize staff to seek emergency assistance on your behalf. You remain responsible for charges lawfully billed to you by medical or emergency providers.
Nothing in these Terms releases ENRGI Fitness or another party from liability that cannot lawfully be waived, including negligence where New York law prohibits its release.
23. Personal Belongings
Use the available storage facilities and avoid bringing unnecessary valuables.
ENRGI Fitness does not insure personal belongings. Responsibility for loss, theft, or damage will be determined under applicable law; this section does not waive liability that cannot lawfully be excluded.
24. Photography & Promotional Use
ENRGI Fitness may request written permission to use your photograph, likeness, or video for promotional purposes.
Promotional use will be governed by the written release you sign. For minors, permission must be provided by a parent or legal guardian.
Attendance alone does not substitute for written permission where required by law. Tell the front desk before class if you do not wish to be included in promotional photography or recording.
Participant recording remains subject to Section 10.
25. Accessibility
Contact info@enrgifitnessstudio.com to discuss an accommodation or participation need. Advance notice helps us prepare, but does not eliminate rights to accommodations required by law.
26. Website, App & Intellectual Property
Do not use our website, app, accounts, or services for unlawful activity, harassment, spam, unauthorized access, or interference with operations.
ENRGI Fitness owns or licenses its branding and website materials. You may use the website for personal information, purchases, and reservations. Reproduction or commercial use requires permission unless otherwise allowed by law.
Our services rely on third-party booking, payment, hosting, and communication platforms. Technical interruptions may occur. Contact us if a technical issue affects your account or transaction.
Use of a third-party platform does not eliminate ENRGI Fitness’s obligations under applicable law.
27. Privacy
Our Privacy Policy explains our collection, use, and disclosure of personal information.
Agreement to these Terms does not, by itself, constitute consent to receive marketing text messages.
28. SMS/Text Messaging Program Terms
Program Description
By opting in, you agree to receive recurring automated transactional text messages from ENRGI Fitness at the mobile number you provided. Messages may include class booking updates and reminders, account alerts, and customer support follow-ups.
Consent to receive these messages is not a condition of purchase.
Message Frequency
Message frequency varies depending on your account activity and interactions with ENRGI Fitness.
Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Contact your wireless carrier for details about your messaging plan.
Opting Out and Getting Help
You can unsubscribe from the SMS service at any time by replying STOP to a message we send. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent through the program unless you opt in again.
You may rejoin through the original opt-in method or by replying START, where supported.
For help, reply HELP or contact info@enrgifitnessstudio.com.
Opting out of text messages does not cancel your membership or reservations.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Mobile Information Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Privacy Policy:
https://www.enrgifitnessstudio.com/terms-conditions-policies-1
29. Governing Law & Disputes
These Terms are governed by New York law, subject to applicable federal law.
You may contact us to attempt to resolve a concern informally. Doing so is not a condition of exercising a statutory right or meeting a legal deadline.
Unless a separate, valid agreement provides otherwise, disputes may be brought in a court with jurisdiction. Nothing in these Terms eliminates small-claims rights, agency complaints, or other remedies available under applicable law.
30. Agreement Priority, Updates & Severability
Applicable law controls over any conflicting term.
Your individual membership agreement governs the price, commitment, benefits, and other membership-specific terms you accepted. These website Terms supplement that agreement and do not unilaterally remove existing contractual rights.
Changes to material membership terms will be communicated and implemented with any notice or consent required by law. Updating this page alone does not create a new commitment for an existing member.
If a provision is found unenforceable, the remaining provisions remain effective to the extent permitted by law.
A discretionary courtesy or exception does not automatically change the policy for future situations or waive anyone’s legal rights.
31. Contact
ENRGI Fitness LLC
8167 Sheridan Drive, Suite 3500
Williamsville, NY 14221
Email: info@enrgifitnessstudio.com
Website: https://www.enrgifitnessstudio.com